The Andorra Experts
Frequently asked questions (FAQs)
How can we help you?
Need some help with your booking or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer…
Info at your finger tips
Booking Flights
To give you the largest choice of travel arrangements, book your own flights direct with any airline and airport.
No;
Find flights with any Airline that are suitable for you and your group, you are free to choose and book any flights direct.
You can then link the flights to our transfers, hotels, apartments & ski extra deals – to build your ideal holiday.
Check our Airport transfer page to see our transfer times, to suit your flights
→ Barcelona Airport (BCN)
→ Toulouse Airport (TLS)
These are the airports with the best onward connections to Andorra, we provide daily Shared & Private Transfers.
Flights to Other Airports
→ Girona Airport
→ Lieida Airport
→ Carcassonne Airport
We can provide private transfers from these airports – or you could hire a car and drive up.
If for any reason your flight times change (or you are delayed), and you have booked a transfer with us
Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.
Great rates.
Book at a choice of over 40 hotels and apartments across Andorra, our prices are continually updated to offer you the best prices that we can.
Head over to our Hotels & Apartments page our best deals and availability are on 7 night stays.
for the best value, exclusive rates, early booking prices and great availability search Sunday to Sunday or Saturday to Saturday
Many of our Hotels & Apartments are just 5 mins walk to the nearest ski lift.
On each accommodation page the distance to the nearest lift is featured.
We have selected a great range of Hotels and Apartments to suit any budget. From 2* to 5* to choose from.
On Self Catering, Room Only, Bed & Breakfast or enjoy the convenience of Half Board…
We also have a Self Catering Chalet for up to 14 people – but be quick as this place gets booked up quick.
→ The tax comes into force from the 1st July 2022
→ Between €3.00 (5* Accom) & €1.50 (3* Accom) per day for all visitors from age 16+
→ Applies to the first 15 nights of all stays
→ Payable locally to the accommodation direct during your stay
We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,
and judging by customer feedback we get it right most of the time.
If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com
and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.
Because we know it.
Because we live it & because we drive it, in the Snow, Sun, Rain and Wind everyday!
→ Shared Transfers
→ Private Transfers
→ Barcelona & Toulouse
We run scheduled shared transfers from the following airports
Barcelona – 8 return services a day
Toulouse – 3 return services a day
Also Private Transfers for any group size are bookable online from
Barcelona or Toulouse
If you are travelling to Andorra from a city or another airport or location we can provide a quote via email – please send the details to
help@andorratravelservice.com – for a quote
The prices are charged in the following age groups
- Adult – 26 years and over
- Youth – between 12 and 25 years old – 10% discount
- Child – between 4 and 11 years old – 50% discount
- Infant – Under 3 go FREE!
Many of our stops are listed by Hotel name – If you cannot find your accommodation name or stop listed, please select the nearest Hotel or stop you are going to – if you are not sure just contact us with your accommodation name and we will confirm the nearest point for you.
Please also make a note of the Accommodation name and Resort during the checkout process in the any other information boxes provided.
If you cannot find your accommodation name listed, please select the resort you are going to.
You can then update your accommodation name and flight times during checkout – private transfers where possible will be a door to door service. (Subject to weather & street access)
Your departure pick up time will be emailed to you – please also contact our office three or four days before departure to confirm the pick up time times if you have not received for any reason.
If for any reason your flight times change (or you are delayed), and you have booked a transfer with us
Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.
We would advise booking the next transfer time, If there’s a flight delay or any hold up with your luggage coming through you’d miss that transfer and you will need to re-book the next available transfers.
The best option would be to book the later/next bus time then if you do make it through early, make your way to the bus stop show the driver your transfer vouchers for the next service, and if the driver has space on the coach you will be able to use that service.
This way if you miss the earlier bus you will still have seats on the next service.
(Transfer Vouchers are printable from your account)
→ Shared Transfers.
No sorry – These are a timed service and run to the scheduled timetable and are not linked to any flight times.
As soon as you are aware of any flight delay please contact us to change your transfer arrangements.
→ Private Transfers
Yes. This is a flight meet and greet service, please just let us know of any delay and we will also keep an eye on the arrivals board at the airports.
Please make your way to the Transfer Pick Up Point (15 minutes prior to the scheduled departure time)
The pick up point information and directions are included with your Shared Transfer Vouchers – which can be printed from your account, after booking.
For Private Transfers – this will be a meet and greet service, the driver will have your name on a board in the arrivals hall of the airport.
→ Shared Transfers
You can select a drop off point via our website. The coach driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way.
→ Private Transfers
The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependant on vehicle size you may be dropped close by and potentially have to walk a short way.
→ Pas de la Casa
In Pas de la Casa, due to traffic regulations all shuttle transfers are dropped off and collected at the main bus stop in resort.
(Private Transfers – Generally near to door as possible however also subject to size of vehicle & weather conditions)
If the snow is particularly heavy this could affect the exact location you are dropped off or collected.
Shuttle transfers pick up point is generally on the other side if the road to where you were dropped off.
If you are not sure please just give us a call or drop us an email and we can let you know, or ask the driver on the arrival transfer to point this out for you.
(Private Transfers – this will generally be outside your accommodation or where you were dropped off)
Yes all children, including infants, are allocated a seat for our transfers.
All of the coaches and vehicles we use for your transfers will be fitted with a seat belt or a lap seat belt.
→ Shared Shuttle Transfers
→ Barcelona
→ Toulouse
Barcelona Airport to Andorra – approx 3¼ hours
Times vary by resort, actual times are given on the transfers page click search to view actual times for each resort. Times listed here are for guidance only.
Please be at the pick up point at least 15 minutes before the departure time on your vouchers.
| Depart Barcelona… . | Depart Barcelona… . | Arrive Andorra |
| Terminal 1 | Terminal 2 | Approx |
| 08:45 | 09:00 | 12:00 |
| 10:45 | 11:00 | 14:00 |
| 12:45 | 13:00 | 16:00 |
| 14:45 | 15:00 | 18:00 |
| 16:45 | 17:00 | 20:00 |
| 18:45 | 19:00 | 22:00 |
| 20:45 | 21:00 | 00:00 |
| 22:45 | 23.00 | 02:00 |
These are approximate journey times to and from our resorts and depend on weather and traffic conditions.
Please bear in mind that in peak weeks they can be longer.
Andorra to Barcelona Airport – approx 3¼ hours
Times vary by resort, actual times are given on the transfers page click search to view actual times for each resort. Times listed here are for guidance only.
Please be at the pick up point at least 15 minutes before the departure time on your vouchers.
| Depart… . | Arrive Barcelona… . | Arrive Barcelona |
| Andorra | Terminal 2 | Terminal 1 |
| 04:00 | 07:15 | 07:30 |
| 06:00 | 09:15 | 09:30 |
| 08:00 | 11:15 | 11:30 |
| 10:00 | 13:15 | 12:30 |
| 12:00 | 15:15 | 15:30 |
| 14:00 | 17:15 | 17:30 |
| 16:00 | 19:15 | 19:30 |
| 18:00 | 21:15 | 21:30 |
These are approximate journey times to and from our resorts and depend on weather and traffic conditions.
Please bear in mind that in peak weeks they can be longer.
Toulouse Airport to Andorra – approx 3 hrs
Times vary by resort, actual times are given on the transfers page click search to view actual times for each resort. Times listed here are for guidance only.
Please be at the pick up point at least 15 minutes before the departure time on your vouchers.
| Depart… . | Arrive Andorra | |
| Toulouse | Approx | |
| 11:00 | 14:00 | |
| 15:30 | 18:30 | |
| 20:00 | 23:00 | |
These are approximate journey times to and from our resorts and depend on weather and traffic conditions.
Please bear in mind that in peak weeks they can be longer.
Andorra to Toulouse Airport – approx 3 hrs
Times vary by resort, actual times are given on the transfers page click search to view actual times for each resort. Times listed here are for guidance only.
Please be at the pick up point at least 15 minutes before the departure time on your vouchers.
| Depart… . | Arrive | |
| Andorra | Toulouse | |
| 04:30 | 08:00 | |
| 09:30 | 13:00 | |
| 14:30 | 18:00 | |
These are approximate journey times to and from our resorts and depend on weather and traffic conditions.
Please bear in mind that in peak weeks they can be longer.
Because we know it. Because we live it & because we breath it
In our Andorra based team, we cover a lot of ground, literally! We ski and board the trails, soak in the spas, test the gastronomy and even sample the cold sun downer beers.
→ Lift Passes
→ Ski Hire
→ Snowboard Hire
→ Group & Private Lessons
→ Snow Gardens
Plus our Ski & Snowboard special offer bundle packages & ‘with accommodation’ booking discounts really do save you more money…
Add any accommodation to your basket to see and book Extras at further discounted prices.
Pre Booking your Ski Extras early will always provide the best value, prices in resort are often higher and increase in price closer to the start date – head over to our Ski Extras page our best deals
We have great pricing on all items with exclusive discounts,
Plus check the Special Offers Tab for bundle offers, for great discounts.
& ‘with accommodation’ booking discounts really do save you more money…
Add any accommodation to your basket to see and book Extras at further discounted prices.
The age ranges and price bands in the resorts are;
- Adult – 18 years and over
- Youth – between 12 and 17 years old
- Child – between 6 and 11 years old
- Infant – between 0 and 5 years old
You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages
Depending on the items you have ordered with us, you will receive a Ski pack envelope in resort on your arrival day containing your;
- Actual Lift Passes
- Lunch Vouchers
- Equipment Hire Vouchers
- Ski School Voucher (Private and/or Group)
- Activity Vouchers
You will have vouchers in your account these are for reference only – please use the vouchers issued in resort for each service.
Soldeu – You can collect from our Soldeu service centre in the heart of the village (or email us and we will drop to your accommodation)
Click here for the Soldeu resort Map – Our office location is the ‘i’ next to the large Green A – Or for Google Maps click here
El Tarter | Incles | Pas de la Casa | Arinsal | La Massana | Canillo
Your LIft Passes will delivered to your hotel / accommodation or Ski Hire Shop on the day of your arrival,
The location will be printed on your account booking information vouchers.
contact us to make any other arrangements.
Lift Passes
The actual lift passes activated ready to use will be in your Ski Pack Envelope ready for your arrival.
(if you have ordered the with lunch option the daily vouchers will be with your lift passes)
(You will have Lift Pass vouchers in your account these are for reference only)
Equipment Hire Vouchers – these will be in your ski pack envelope,
Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm.
(You will have hire vouchers in your account these are for reference only)
Private and / or Group Lesson vouchers
These will be in your ski pack envelope, please hand these to your Ski instructors on the first day.
(You will have hire vouchers in your account these are for reference only)
We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,
and judging by customer feedback we get it right most of the time.
If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com
and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.
Andorra’s Ski and Snowboard schools are world renowned for their excellent level of instruction at all levels and fast progression for learners.
→ Group lesson available to book online.
→ Contact us for Private Lessons
→ Contact us for Snow Gardens
Weekly Group Lessons can only be started on Mondays.
The 2 day weekend group ski school starts on Saturdays only
Christmas week’s lessons will start on Weds 21st Dec
New year week’s lessons will start on Weds 28st Dec
Yes you can book morning lessons, for High Season New Year, February Half Term and Easter these need to be booked as early as posssible.
To ensure morning lessons through the season please book as early as possible.
The times for group classes may be different for Christmas & New Year Week
Private Lessons are also available – please contact us direct to book.
Grandvalira
Soldeu Group Ski & Snowboard School Times
The group ski school is based on two groups daily,
One group are the morning group, when this is full the afternoon group is bookable, times below.
| Day… . | The Morning Group… . | The Afternoon Group |
| Daily Times | Daily Times | |
Monday To Friday | 10:00 to 13:00 | 14:00 to 17:00 |
The ski school reserves the right to change lesson times, lesson times are subject to availability.
The times for group classes may be different for Christmas & New Year Week
Private Lessons are also available – please contact us direct to book.
Grandvalira
El Tarter Group Ski & Snowboard School Times
The group ski school is based on two groups daily,
One group are the morning group and the other the afternoon group, times below.
| Day… . | The Morning Group… . | The Afternoon Group |
| Daily Times | Daily Times | |
Monday To Friday | 10:00 to 13:00 | 14:00 to 17:00 |
The ski school reserves the right to change lesson times, lesson times are subject to availability.
The times for group classes may be different for Christmas & New Year Weeks
Pas de la Casa Group Ski & Snowboard School Times
The group ski school is based on two groups daily,.
| Day… . | Morning Times… . | . Afternoon Times |
Monday to Friday | 10:00 to 13:00 – Beginners | . 14:00 to 17:00 – Intermediates |
The ski school reserves the right to change lesson times, lesson times are subject to availability.
The times for group classes may be different for Christmas & New Year Weeks
2 Day Weekend Ski School Times
Soldeu | El Tarter | Pas de la Casa
10:00 to 13:00
The ski school reserves the right to change lesson times, lesson times are subject to availability.
The times for group classes may be different for Christmas & New Year Week
Private Lessons are also available – please contact us direct to book.
Book early to ensure am lesson times
Arinsal Group Ski & Snowboard School Times
The group ski school is based on two groups daily, One group are the morning group, when this is full the afternoon group is bookable, times below, times below.
Actual Lesson times for Winter 22/23
| Day… . | The Morning Group… . | The Afternoon Group |
| Daily Times | Daily Times | |
Monday to Friday | 10:00 to 13:00 | 14:00 to 17:00 |
The ski school reserves the right to change lesson times, lesson times are subject to availability.
The times for group classes may be different for Christmas & New Year Week
Private Lessons are also available – please contact us direct to book.
Book early to ensure am lesson times
Pal (La Massana) Group Ski & Snowboard School Times
The group ski school is based on two groups daily, One group are the morning group, when this is full the afternoon group is bookable, times below, times below.
Actual Lesson times for Winter 22/23
| Day… . | The Morning Group… . | The Afternoon Group |
| Daily Times | Daily Times | |
Monday to Friday | 10:00 to 13:00 | 14:00 to 17:00 |
The ski school reserves the right to change lesson times, lesson times are subject to availability.
Weekend Group Ski & Snowboard School Times
Arinsal | Pal (La Massana)
12:00 to 15:00
The ski school reserves the right to change lesson times, lesson times are subject to availability.
We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,
and judging by customer feedback we get it right most of the time.
If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com
and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.
Whatever your level of ski or snowboard, from total beginner to seasoned expert, we can take care of your equipment needs for your holiday.
We work in partnership with a range of ski and snowboard hire shops across Andorra to offer a conveniently located shop close to your accommodation.
In each resort to make sure that you get the best price we offer a 30% discount off the usual resort prices.
Plus our Ski & Snowboard Hire Special Offer packages really do save you more money…
We work will a number of shops in each resort, a hire shop will be allocated based on your accommodation location or personal choice.
Your allocated hire shop will be shown on your vouchers after being allocated by the resort team before your arrival day.
Know the shop you want to use – Please add your preferred choice on checkout in the any other information box – and we can allocate that shop for you.
Soldeu – Sports Calbó Ski Rental
Location: In the gondola building at Soldeu – Grandvalira (next to the entrance of the Gondola)
Soldeu – Pic-Negre
Location: Centre of Soldeu, next to the Aspen Bar
Soldeu – Shusski
Location: Centre of Soldeu, next to Piolets Centre Hotel
Soldeu – Park Piolets Hotel
Location: Basement floor of the Park Piolets and Spa Hotel
El Tarter – Nordic Escorts
Location: Part of the Nordic Complex, opposite the El Tarter chairlift
El Tarter – Pic Negre
Location: Under the Llops Gris Hotel on the way to the slopes
Pas De La Casa – Surf Evasio II
Location: On the slopes , next to to Pas 83 Bar & Restaurant
Pas de la Casa – Pic Negre
Location: Under the Khandhar Hotel in the centre of Pas de la Casa
Pas de la Casa – Surf Evasio 1
Location: Under Frontera Blanca Apartments (French Side)
Pas de la Casa – Duna Blanca
Location: In the Olimpiades Hotel with direct access to the Grandvalira slopes
Canillo – Pic Negre
Location: In front of the Canillo Gondola.
Arinsal – Pic Negre
Location: At the top of the Arinsal Gondola – Lockers available to rent
Arinsal – Sant Moritz
Location: In the village, next to the Sant Moritz Apartments
Arinsal – Sant Moritz
Location: Ground Floor in the Ushuaia Hotel Complex
Arinsal – Shusski St Gothard
Location: Inside the St Gothard Hotel
Arinsal – Esports Rossell
Location: At the top of the Arinsal Gondola – Lockers available to rent.
La Massana – Pic Negre
Location: In front of the La Massana Gondola.
La Massana – Shusski
Location: Next to Hotel Font, under the La Massana Gondola station
We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,
and judging by customer feedback we get it right most of the time.
If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com
and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.
With The Andorra Experts
Because we know it. Because we live it & Because we breathe it
In our Andorra based team, we cover a lot of ground, literally! We ski and board the trails, soak in the spas, We run the trails, hike the paths, ramble the forest tracks, cycle the climbs, ride the downhills test the gastronomy and even sample the cold sun downer beers.
If you like to chat things through or have any question we’d love to hear from you just give us a call, contact the team or use our live web chat option.
Andorra Travel Service is proud to be a member of Protected Trust Services (PTS).
PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.
This protection lasts from the point that you book your holiday through to the point when you return.
You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.
For more information about our financial protection – Click here
Yes, we have a wide selection of Accommodation, Hotels, Self Catering Apartments, Airport Shuttle & Private Transfers
and all of the Ski Pack Essentials, Lift Passes, Ski & Snowboard Hire, Private and Group Ski School Lessons available and ready to book online
- Hotels
- Apartments
- Airport Transfers
- Lift Passes
- Ski & Snowboard Hire
- Ski & Snowboard Tuition
- Activities
Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,
our team are in Andorra all year round to help you.
We can Tailor make you a holiday quote via phone/email
0330 043 2134 – UK local rate.
From Ireland Call – (01) 571 0324
Your calls to the above numbers are mainly answered by the Andorra Office Team
The phone numbers listed above will be charged at your phone providers local rate (or inclusive minutes) –
you pay the local rate and we pick up the charge to transfer this call to Andorra.
Yes
We take deposit payments to secure bookings that are more than 6 weeks before your arrival.
The deposit will be from 5% of any booking total
The full balance is required 6 weeks / 42 days before your arrival date.
If travel is within 6 weeks of making the booking, payment is required in full at time of booking.
We can take debit and credit cards (Visa or Mastercard) payments.
Online on our website basket checkout & Via a secure payment link emailed to you for phone/email bookings
or
Over the phone.
Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.
Yes
If you have made a group booking but would like to pay separately we can do this via custom payment links emailed to you.
Or by phone please just make a note of the booking number give us a call – we can then assign the payment to the group booking.
Yes
If you would like to make part payments through out the year
Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.
Or email us and we can send a custom payment link.
Yes
If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible.
Yes
If you need to amend your booking at your option, please notify us as soon as possible.
any changes are made inline with the cancelation terms.
We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,
and judging by customer feedback we get it right most of the time.
If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at help@andorratravelservice.com
and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.
The Andorra Experts
More info at your finger tips
to help you plan your holiday in Andorra
The Andorra Experts
from planning to resort
Because we know it. Because we live it & because we breath it
In our Andorra based team, we cover a lot of ground, literally! We ski and board the trails, soak in the spas, test the gastronomy and even sample the cold sun downer beers.
- 20+ Years of Experience
- Personalised planning and booking
- Full payment protection
- Great prices
The Andorra Experts
Booking is easy!
1
Choose Your Accommodation
2
Pick your Transfer
3
Pre-Book your Ski Extras
4
