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Hotels & Apartments

From 3 to 14 Night stays – Build your own holiday ..

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Ski | Shop | Relax | Explore Andorra

01

Flexible

Great rates.

Book at a choice of over 70 hotels and apartments across Andorra, our prices are continually updated to offer you the best prices that we can.

Our availablity is live and instant booking secures your room and all your ski extra needs.

Take a browse though the resorts and what they have to offer.

If you need help, advice or inspiration about which may suit you best, please contact us and we will be pleased to help.

Exclusive Ski deals; hotels and apartments and more…. search for the discounted Lift Pass included Hotel and Self Catering deals…

for the best value search pricing and availability from Sunday to Sunday & Saturday to Saturday

the andorra experts
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Sunday to Sunday 
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Hotels & Apartments

Find Your Ideal Hotel at a Great Price with Andorra Travel Service.

Great Range

We have a great range of Hotels and Apartments from 2* to 5* to choose from. On Self Catering, Room Only, Bed & Breakfast or enjoy the convenience of Half Board...

Best Value

for the best value search pricing and availability from Sunday to Sunday.

Lift Pass included offers

plus great value packages for lunch included with Ski Hire & Lesson special offers

Private or Shared Transfers

best deals to and from Barcelona & Toulouse

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Soldeu | El Tarter | Pas de la Casa | Arinsal | La Massana | Canillo | Andorra la Vella

BUDGET BREAKS TO 5 STAR LUXURY HOLIDAYS

Big savings on hotels, apartments & ski extras in Andorra 
Browse reviews and find the guaranteed best price on hotels, apartments & ski extras for all budgets.

Andorra Travel Service
Great Value Packages

Book more and save more with Andorra Travel Service.

Exclusive discounts on Lift Passes and Ski extras when you package with accommodation and transfers.

Start building now …

Andorra Travel Service

Hotels & Apartments

Find the cheapest way to reach the snow or indulge in a 5* experience… plus everything in between.

Seven night packages (Sunday to Sunday) are the best value for money…

Andorra Travel Service
Flexible

From 3 to 14 Night stays – Build your own holiday .. the way you want to,

Transfers | Accommodation | Ski Extras

Easy to book and guaranteed savings to make

Big savings on hotels & apartments in Soldeu | El Tarter | Pas de la Casa | Arinsal | La Massana | Canillo | Andorra la Vella .

Browse hotel reviews and find the guaranteed best price on hotels & apartments for all budgets.

FAQ's & Resort Links...
Quick links...
Resort page links...

The 2022-23 Ski season starts in.....

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What our customers

say about us

02

Your Booking is Safe, Secure & Protected

Andorra Travel Service is proud to be a member of Protected Trust Services (PTS). PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.

This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

Deposits & Cancellations

If you are not sure of anything - please just contact us

Andorra Travel Service is proud to be a member of Protected Trust Services (PTS).

PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.

This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

For more information about our financial protection – Click here 

Yes,  we have a wide selection of Accommodation, Hotels, Self Catering Apartments, Airport Shuttle & Private Transfers

and all of the Ski Pack Essentials, Lift Passes, Ski & Snowboard Hire, Private and Group Ski School Lessons available and ready to book online

  • Hotels 
  • Apartments
  • Airport Transfers
  • Lift Passes
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities

 

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via phone/email

0330 043 2134 – UK local rate.

From Ireland Call – (01) 571 0324

Your calls to the above numbers are mainly answered by the Andorra Office Team

The phone numbers listed above will be charged at your phone providers local rate (or inclusive minutes) –

you pay the local rate and we pick up the charge to transfer this call to Andorra.

or email [email protected]

Yes

We take deposit payments to secure bookings that are more than 6 weeks before your arrival.

The deposit will be from 5% of any booking total

 

The full balance is required 6 weeks / 42 days before your arrival date.

If travel is within 6 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout & Via a secure payment link emailed to you for phone/email bookings

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes

If you have made a group booking but would like to pay separately we can do this via custom payment links emailed to you.

Or by phone please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Or email us and we can send a custom payment link.

Yes

If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible. 

Please click here for full details on cancellations

Yes

If you need to amend your booking at your option, please notify us as soon as possible. 

any changes are made inline with the cancelation terms.

Please click here for full details on cancellations

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at [email protected]

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Booking and payment

If you are not sure of anything - please just contact us

Andorra Travel Service is proud to be a member of Protected Trust Services (PTS).

PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.

This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

For more information about our financial protection – Click here 

Yes,  we have a wide selection of Accommodation, Hotels, Self Catering Apartments, Airport Shuttle & Private Transfers

and all of the Ski Pack Essentials, Lift Passes, Ski & Snowboard Hire, Private and Group Ski School Lessons available and ready to book online

  • Hotels 
  • Apartments
  • Airport Transfers
  • Lift Passes
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities

 

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via phone/email

0330 043 2134 – UK local rate.

From Ireland Call – (01) 571 0324

Your calls to the above numbers are mainly answered by the Andorra Office Team

The phone numbers listed above will be charged at your phone providers local rate (or inclusive minutes) –

you pay the local rate and we pick up the charge to transfer this call to Andorra.

or email [email protected]

Yes

We take deposit payments to secure bookings that are more than 6 weeks before your arrival.

The deposit will be from 5% of any booking total

 

The full balance is required 6 weeks / 42 days before your arrival date.

If travel is within 6 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout & Via a secure payment link emailed to you for phone/email bookings

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes

If you have made a group booking but would like to pay separately we can do this via custom payment links emailed to you.

Or by phone please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Or email us and we can send a custom payment link.

Yes

If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible. 

Please click here for full details on cancellations

Yes

If you need to amend your booking at your option, please notify us as soon as possible. 

any changes are made inline with the cancelation terms.

Please click here for full details on cancellations

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at [email protected]

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Your Booking is Safe, Secure and Protected

If you are not sure of anything - please just contact us

Andorra Travel Service is proud to be a member of Protected Trust Services (PTS).

PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use.

This protection lasts from the point that you book your holiday through to the point when you return.

You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.

For more information about our financial protection – Click here 

Yes,  we have a wide selection of Accommodation, Hotels, Self Catering Apartments, Airport Shuttle & Private Transfers

and all of the Ski Pack Essentials, Lift Passes, Ski & Snowboard Hire, Private and Group Ski School Lessons available and ready to book online

  • Hotels 
  • Apartments
  • Airport Transfers
  • Lift Passes
  • Ski & Snowboard Hire
  • Ski & Snowboard Tuition
  • Activities

 

Yes if you cannot find what you need online, need different options / durations etc or just want to chat through the options with someone,

our team are in Andorra all year round to help you.

We can Tailor make you a holiday quote via phone/email

0330 043 2134 – UK local rate.

From Ireland Call – (01) 571 0324

Your calls to the above numbers are mainly answered by the Andorra Office Team

The phone numbers listed above will be charged at your phone providers local rate (or inclusive minutes) –

you pay the local rate and we pick up the charge to transfer this call to Andorra.

or email [email protected]

Yes

We take deposit payments to secure bookings that are more than 6 weeks before your arrival.

The deposit will be from 5% of any booking total

 

The full balance is required 6 weeks / 42 days before your arrival date.

If travel is within 6 weeks of making the booking, payment is required in full at time of booking.

We can take debit and credit cards (Visa or Mastercard) payments.

Online on our website basket checkout & Via a secure payment link emailed to you for phone/email bookings

or

Over the phone.

Deposit paid bookings – You will receive an email payment notification when it is time to pay your balance.

Yes

If you have made a group booking but would like to pay separately we can do this via custom payment links emailed to you.

Or by phone please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Yes

If you would like to make part payments through out the year

Please just make a note of the booking number give us a call – we can then assign the payment to the group booking.

Or email us and we can send a custom payment link.

Yes

If you need to cancel your holiday and/or withdraw from any planned bookings at your option, please notify us as soon as possible. 

Please click here for full details on cancellations

Yes

If you need to amend your booking at your option, please notify us as soon as possible. 

any changes are made inline with the cancelation terms.

Please click here for full details on cancellations

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at [email protected]

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Transfers to Andorra

If you are not sure of anything - please just contact us

We run scheduled shared transfers from the following airports

Barcelona – 8 return services a day
Toulouse – 3 return services a day

Also Private Transfers for any group size are bookable online from

Barcelona or Toulouse

If you are travelling to Andorra from a city or another airport or location we can provide a quote via email – please send the details to

[email protected] – for a quote

The prices are charged in the following age groups

  • Adult – 26 years and over
  • Youth – between 12 and 25 years old – 10% discount
  • Child – between 4 and 11 years old – 50% discount
  • Infant – Under 3 go FREE!

Many of our stops are listed by Hotel name – If you cannot find your accommodation name or stop listed, please select the nearest Hotel or stop you are going to – if you are not sure just contact us with your accommodation name and we will confirm the nearest point for you.

Please also make a note of the Accommodation name and Resort during the checkout process in the any other information boxes provided.

If you cannot find your accommodation name listed, please select the resort you are going to.

You can then update your accommodation name and flight times during checkout – private transfers where possible will be a door to door service. (Subject to weather & street access)

Your departure pick up time will be emailed to you – please also contact our office three or four days before departure to confirm the pick up time times if you have not received for any reason.

If for any reason your flight times change (or you are delayed), and you have booked a transfer with us

Please just let us know as soon as you can and at least two hours before the scheduled transfer time and we can change your transfer to suit.

We would advise booking the next transfer time, If there’s a flight delay or any hold up with your luggage coming through you’d miss that transfer and you will need to re-book the next available transfers.

The best option would be to book the later/next bus time then if you do make it through early, make your way to the bus stop show the driver your transfer vouchers for the next service, and if the driver has space on the coach you will be able to use that service.

This way if you miss the earlier bus you will still have seats on the next service.

(Transfer Vouchers are printable from your account)

→ Shared Transfers.

No sorry – These are a timed service and run to the scheduled timetable and are not linked to any flight times.

As soon as you are aware of any flight delay please contact us to change your transfer arrangements.

→ Private Transfers

Yes. This is a flight meet and greet service, please just let us know of any delay and we will also keep an eye on the arrivals board at the airports.

Please make your way to the Transfer Pick Up Point (15 minutes prior to the scheduled departure time)

The pick up point information and directions are included with your Shared Transfer Vouchers – which can be printed from your account, after booking.

For Private Transfers – this will be a meet and greet service, the driver will have your name on a board in the arrivals hall of the airport.

Shared Transfers
You can select a drop off point via our website. The coach driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way.


Private Transfers
The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependant on vehicle size you may be dropped close by and potentially have to walk a short way.


→ Pas de la Casa
In Pas de la Casa, due to traffic regulations all shuttle transfers are dropped off and collected at the main bus stop in resort.

(Private Transfers  – Generally near to door as possible however also subject to size of vehicle & weather conditions)
If the snow is particularly heavy this could affect the exact location you are dropped off or collected.

Shuttle transfers pick up point  is generally on the other side if the road to where you were dropped off.

If you are not sure please just give us a call or drop us an email and we can let you know, or ask the driver on the arrival transfer to point this out for you.

(Private Transfers – this will generally be outside your accommodation or where you were dropped off)

Yes all children, including infants, are allocated a seat for our transfers.

All of the coaches and vehicles we use for your transfers will be fitted with a seat belt or a lap seat belt.

Ski Extras - FAQs

If you are not sure of anything - please just contact us

Pre Booking your Ski Extras early will always provide the best value, prices in resort are often higher and increase in price closer to the start date – head over to our Ski Extras page our best deals 

We have great pricing on all items with exclusive discounts,

Plus check the Special Offers Tab for bundle offers, for great discounts. 

 & ‘with accommodation’ booking discounts really do save you more money…

Add any accommodation to your basket to see and book Extras at further discounted prices.

The age ranges and price bands in the resorts are;

  • Adult – 18 years and over
  • Youth – between 12 and 17 years old
  • Child – between 6 and 11 years old
  • Infant – between 0 and 5 years old

You will find full details on our website ski extras page, check out the Special Offer and upgrades filter for some great deals on Ski Pack Packages

Depending on the items you have ordered with us, you will receive a Ski pack envelope in resort on your arrival day containing your;

  • Actual Lift Passes
  • Lunch Vouchers
  • Equipment Hire Vouchers
  • Ski School Voucher (Private and/or Group)
  • Activity Vouchers

You will have vouchers in your account these are for reference only – please use the vouchers issued in resort for each service.

Soldeu You can collect from our Soldeu service centre in the heart of the village (or email us and we will drop to your accommodation)

Click here for the Soldeu resort Map – Our office location is the ‘i’ next to the large Green A – Or for Google Maps click here

El Tarter | Incles | Pas de la Casa | Arinsal | La Massana | Canillo 

Your LIft Passes will delivered to your hotel / accommodation or Ski Hire Shop on the day of your arrival,

The location will be printed on your account booking information vouchers.

contact us to make any other arrangements.

Lift Passes

The actual lift passes activated ready to use will be in your Ski Pack Envelope ready for your arrival.

(if you have ordered the with lunch option the daily vouchers will be with your lift passes)

(You will have Lift Pass vouchers in your account these are for reference only)

Equipment Hire Vouchers – these will be in your ski pack envelope,

Please hand these ones in to the shop – your equipment can be collected on your arrival day after 4pm. 

(You will have hire vouchers in your account these are for reference only)

Private and / or Group Lesson vouchers

These will be in your ski pack envelope, please hand these to your Ski instructors on the first day.   

(You will have hire vouchers in your account these are for reference only)

We work very hard to get you the best deals for all elements of your Andorra Ski Holiday from Accommodation to Lift Passes and we make our online prices competitive as possible,

and judging by customer feedback we get it right most of the time.

If you do find a price on a competitor’s website that is cheaper than ours for any element of your holiday (excluding Flights) then please email that quote or website link to us at [email protected]

and we will do our best to beat it, no guarantees but sometimes a bit of human intervention is a good thing.

Book your Grandvalira Extras Here

Get Price & Book

Book your Grandvalira Extras Here

Get Price & Book

Chosen Resort: Choose above

Most people book...

Special Offers​
on all ski extras

Great savings on our exclusive ski extras special offer bundles. Various Pack options

→ Lift Pass, Equipment & Lunch SuperSavers

Includes Lift pass, Lunch Vouchers, Ski/Board & boot hire

→ Packages with Ski/Board lessons included

Includes Lift pass, Group lessons, Ski/Board & boot hire

→ Build your own extras pack

with Lift Pass, Equipment, Lessons & Lunch

Optional upgrades available.
Check Here First

also popular to book individually...

Lift
Passes

6-65 yearsAvailable with and without lunch

Equipment
Hire

All agesBoots, Helmets, Skis & Snowboards

Group
Lessons

6 years+Group Ski & Snowboard Lessons

looking for specialist services...

Snow
Garden

2-5 years children's first contact with skiing or boarding

Childrens' Nursery

24 months to 5 yrs to play and
enjoy themselves

Senior
Lift Passes

65+ years Discounted Grandvalira lift passes

Ski
Lessons

All agesGroup & Private Lessons available.

Private Lessons

3 years and aboveFor Private Ski / Snowboard lessons

Kid's
Program

3-11 YearsSki lessons, games & adventure activities,

Top Class Lessons

6+ years for those want the next level ski experience

Freeride Lessons

16+ years Ski lovers looking for the real thing

Freestyle (Private)

6+ YearsLearn freestyle, and have fun in a snowpark.

Freestyle (Camps)

6+ YearsLearn freestyle & snowpark group camp.

WHEN ARE YOU TRAVELLING?


CHOOSE A RESORT


HOW MANY ROOMS OR APARTMENTS?

Choose how many rooms or apartments you would like

HOW MANY PEOPLE IN EACH ROOM?

Room 1

Adults

Children

What Ages are the children?

Room 1

Child 1 Age

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- and book ski extras at preferential rates
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Christmas & New Year 2022 - Search Tuesday to Tuesday, for great deals...
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Extra Discounts
 on Ski Extras
book accommodation
for extra discounts
££ &  Huge Savings
free cancelations*
price match*

Search - Sunday to Sunday, for the best Value, Availability & Choice

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Private & Shared Transfers

WHEN ARE YOU TRAVELLING?


WHERE ARE YOU TRAVELLING?



HOW MANY PASSENGERS?

Adults (26+)

Youth/Child/Infant

What Ages are the children?

Youth/Child/Infant 1 Age

Finding transfers!


Book your transfers with peace of mind knowing your booking is protected by the PTS

Protected Travel Insurance

Ages Information

Adult | 26 to 64 years

Youth | 12 to 25 years 10% discount

Child | 4 to 11 years 50% discount

Infants | 0 to 3 years FREE

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DISCOUNT CODE
ATSEXTRA10
Extra 10% off Ski Extras
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On Top of some great savings already priced in - Use this code - to pre-book your Ski Extras with us.

Copy the code now - to use later at checkout 

Add this Discount Code at checkout to receive an extra 10% off your Extras.
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Valid Until 30th September

ANDORRA SKI STATIONS
CLOSURE

Date 13:03:2020

Grandvalira & Vallnord Pal, Arinsal Pal will be closing slopes today 13:03:2020 for the remainder of the season.

If you have booked to travel or have services booked with Andorra Travel Service, we’ll be in contact with you shortly.

We’ll start with those due to depart & arrive soonest and ask for your patience at this time, thank you.

If you are returning this weekend, shuttle transfers and private transfers are operating on the normal schedule.

Date 13:03:2020

Andorran Official announcement

The Andorran ski resorts communicates that the ski resorts will close from 14th March in view of the need to increase precaution and avoid as maximum the risk of contagion of the COVID-19 coronavirus.

The ski resorts make the decision as a measure of responsibility to finalise the season with the wish to return to normality on the best delays. The health of our clients, workers and the general population is above all other circumstances.

We would like to thank you very much all the clients that have been sharing the season with us and we hope to welcome them again soon.

ANDORRA SKI STATIONS - CLOSURE

Terms & Conditions of Sale

Terms and Conditions of Booking

The following booking conditions set out the terms and conditions of the contract between you and Andorra Travel Service (“we”, “us” and “our”). Please read these carefully as they govern the relationship between us. Your contract will be subject to English law and any disputes will be dealt with in the courts of England. If you live in Wales, Scotland or Northern Ireland the courts of Wales, Scotland or Northern Ireland (as appropriate) can deal with any disputes.

About the company

COVID-19 GUARANTEE - YOUR MONEY PROTECTED

Our Covid-19 Cancelation policy

In Andorra, we are in close, constant contact with ski stations, hoteliers, transport companies and authorities to provide up to date information.

Our booking, cancellation and refund policy has been made flexible to give you peace of mind when you book with Andorra Travel Service.


 

A full refund if you have to cancel your booking due to the following circumstances:

1, You are unable to leave your country or reach Andorra due to Covid-19 government travel restrictions.
If your accommodation booking starts within the next 21 days (10 days for Transfer & Ski Extras only bookings) - You must contact us within 24hrs of any Government Travel Restriction update that prevents you from reaching Andorra to claim your refund or change your booking. 
2, The ski resort is closed due to Covid-19
These new enhanced terms are now applicable to your booking, to give you extra peace of mind.
 
Group Bookings | A group booking is 5+ rooms. Group bookings have different cancellation conditions which will be clearly stated at the time of booking
Please note - No refund is due if Government advice changes to vaccinated status requirements, or any testing requirements introduced before or during your holiday.
Please ensure you have adequate insurance cover for any eventuality outside of these circumstances.
OUR FLEXIBLE CONDITIONS - AT A GLANCE

Government advice against travel

  • If travel advice from your country is issued/changed before you travel & advice against non-essential travel, we will Guarantee a full refund of your Accommodation, Ski Extras & Transfer services.
If your accommodation booking starts within the next 21 days (3 days for Transfer & Ski Extras only bookings) – Please contact us within 24hrs of any Government Travel Restriction update that prevents you from reaching Andorra to claim your refund or change your booking.
  • No refund is due if Government advice changes during your stay, or changes to vaccinated status or extra testing is required.

Resort Closure

  • If the resort/hotel is forced to close, before your travel date we will Guarantee a full refund.

  • If the resort closes part way through your stay, we will issue a proportional refund.

Accommodation Bookings

  • Free Cancellation/Full Refund;  if cancelled more than 21 days before your arrival date. For any reason – No questions asked.

Ski Extras

  • Free Cancellation/Full Refund; if cancelled more than 2 days before start date of your extras. For any reason – No questions asked.

Airport Transfers

  • Free Cancellation/Full Refund; if cancelled more than 2 days before date of your transfer. For any reason – No questions asked.

Or you can change the dates of your stay for free (There is no fee to change, just any difference in price at the time of changing.)
Please note – No refund is due if Government advice changes to vaccinated status requirements, or any testing requirements introduced before or during your holiday.
Please ensure you have adequate insurance cover for any eventuality outside of these circumstances.
COVID-19 GUARANTEE - YOUR MONEY PROTECTED Your payment is protected by our partners at Protected Trust Service meaning your money is safe and protected at all times. It is always advisable to check what financial protection is in place with any company that you book with. More information about your protection with us can be found following link. Protected Trust Service NO QUIBBLE FULL REFUND Book more than 8 weeks before your travel date and pay 5% deposit only Our NO QUIBBLE FULL REFUND allows you to cancel at any time, for any reason before your balance is paid at 6 weeks. You will receive a full refund of monies paid. You can change your booking dates, change your hotel (more than 21 Days before arrival), change your transfers, change your ski extras (more than 2 days before the start date). There is no fee to change, just any difference in price at the time of changing. If you make your booking less than 8 weeks before you travel, we take full payment, but our conditions continue to give you extra flexibility and peace of mind . ACCOMMODATION BOOKINGS CAN I CANCEL MY ACCOMMODATION BOOKING  – LESS THAN 6 WEEKS BEFORE THE TRAVEL DATE? YES – we have made our conditions even more flexible for everyone. More than 21 days before arrival You can cancel your accommodation booking for free if cancelled more than 21 days before the travel date and we will issue a full refund. 20 – 08 days before arrival You will be charged 75% of the accommodation cost 7 – 0 days before arrival You will be charged 100% of the accommodation cost Chalet Font Booking Conditions
Chalet Font Booking Conditions Winter 2022-2023:
– 25% deposit payment at time of booking
– 5% taken online, then 20% payment due within 7 days to secure booking.
Free cancellation up to 10 weeks before the date of travel – Balance payment due at 10 weeks before date of travel.
Cancellation Fees –  
(56 – 70 days before date of travel = 30%)   (21 – 55 days before date of travel = 75%)   (0 – 20 days before date of travel =100%) What happens if I, or member of my party test positive for Covid-19 before we travel ? If you receive a positive Covid-19 official test result 21 days or more before you travel, we will issue a full refund for your accommodation.                                                                                                                                            We are unable to offer a full accommodation refund less than 21 days before the travel date  We are unable to offer a full accommodation refund if you are self isolating for any reason, or their are testing or vaccinated status requirements for your travel or stay.  We recommend that you purchase travel insurance that provides cover for such reasons.  SKI EXTRAS BOOKINGS

CAN I CANCEL MY SKI EXTRAS BOOKING – LESS THAN 6 WEEKS BEFORE THE TRAVEL DATE? 

YES – We understand that Ski Extras are an added cost and concern and we have made our conditions even more flexible for everyone.

Up to 2 days before arrival 

You can cancel your Ski Extras booking for free, if cancelled more than 2 days before the start date, and we will issue a full refund.

AIRPORT TRANSFERS

CAN I CANCEL MY SKI EXTRAS BOOKING – LESS THAN 6 WEEKS BEFORE THE TRAVEL DATE? 

YES – Andorra Travel Service and our partners Andbus have created flexible conditions in case you need to cancel or change your plans.

Up to 2 days

You can cancel your Airport Transfer booking for free, if cancelled more than 2 days before the travel date and we will issue a full refund.

IMPORTANT NOTES - GROUPS / DISCOUNTS / HOW TO CANCEL

Group Bookings 

Group Bookings | A group booking is 4+ rooms.

Group bookings have different cancellation conditions which will be clearly stated at the time of booking.  

Discounts  

We offer discounts when you book accommodation and ski extras together. Cancellation of a part of your holiday can result in price increases on the remainder of your holiday.

Cancellation 

If you wish to cancel your booking, we must receive and acknowledge this in writing before 5pm (Andorra Time) to calculate any fees.  

If your accommodation booking starts within the next 21 days – Please contact us within 24hrs of any Government Travel Restriction update that prevents you from reaching Andorra to claim your refund or change your booking. (contact us within 10 days for any Transfer & ski extras only bookings)

We are unable to offer refunds if you are self isolating for any reason, or their are testing or vaccinated status requirements introduced at any time before or during your travel or stay. 

Terms and Conditions of Booking Your Holiday Booking Please discuss your choice of resort, accommodation and transport with us before you book, to make sure it will be suitable for you and the people you will be travelling with. If you or any member of your party has any medical problem or disability which may affect the holiday arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen holiday. In any case, you must give us full details in writing at the time of the booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation. If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online or by telephone will be the “lead name” for the purposes of the holiday booking. The lead name must be 18 years of age or over at the time of booking. The lead name is responsible for payment of the total booking price, which may include any subsequent cancellation or amendment charges that may be payable. The lead name must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes. Should any additional members of the group be added at a later date, it remains the responsibility of the lead name to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking. Once you have paid your deposit you will be charged the full amount due of the remaining balance subject to the payment schedule. Failure to pay the balance may result in forfeiting your holiday If you do not wish to pay the balance payment you must notify Andorra Travel Service in writing, or if you wish to cancel and withdraw from the holiday this needs to be done also. See the cancellation section for charges. Please note that any booking and contract of services is not confirmed until payment is made in full. If you do not pay the required amount by the balance due payment date, or you have not paid in full by the final balance date, and have not informed us of a cancellation, you will be subject to an automatic late payment fee of £50 per person. Please check the details on any documentation which you receive from us and please contact us immediately in the event of any errors or discrepancies. Special Requests Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any requests will be complied with unless we have specifically confirmed this in writing. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmed that the request will be met. All special requests are subject to availability. Insurance We consider adequate travel insurance to be essential. Please read your policy carefully and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. For those who intend to participate in sports, winter sports, water sports and any other activity whilst on holiday, it is your responsibility to ensure that you obtain the relevant insurance cover. Deposit’s Some accommodations require the guest to pay a damage deposit on arrival. This will need to be paid when the guest checks in to the accommodation and will be returned when the guest checks out as long there is no damage to the property. This will be down to the accommodations providers discrepancy. If you wish to query why you were charged the responsibility of this lies with the accommodation provider – however, we will do our best to assist you in contacting them and help to mediate when possible. Payment protection – inclusive bookings Andorra Travel Service is proud to be a member of Protected Travel Services (PTS). PTS offers the highest level of financial protection for your holiday arrangements. PTS provides you with complete protection against the failure of both the travel company you book with as well as the suppliers they use. This protection lasts from the point that you book your holiday through to the point when you return. You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times. For more information about our financial protection – Click here Changes to Accommodation If for any reason we are unable to supply the accommodation chosen at time of booking we will look to find you a replacement accommodation of standard deemed to be equal or equivalent. We will not refund you for any accommodation change unless you are moved to an accommodation of standard deemed to be lower. City Tax Some accommodations require the guest to pay local city tax on arrival. This will only be included in the price for certain accommodations. As such, you may be required to pay local taxes or city taxes on arrival to the resort Name changes for flights Please note that the airline name change fee is completely out of our control. Please read the following terms and conditions relating to the airline that is displayed in your booking: • Ryanair: http://www.ryanair.com/en/terms-and-conditions/• Easyjet: http://www.easyjet.com/en/terms-and-conditions• Jet2: http://www.jet2.com/myjet2terms• Norwegian: http://www.norwegian.com/uk/customer-services/• British Airways:http://www.britishairways.com/en-gb/information/legal/website-terms-conditions• Thomson: http://www.thomson.co.uk/editorial/legal/• booking-terms-and-conditions.html• Flythomascook: www.flythomascook.com/TermsAndConditions.aspx• FlyBe: https://www.flybe.com/ticket-rules/conditions-of-carriage.htm• If the relevant airline is not listed here, please contact us in advance of booking to retrieve the airline terms and conditions. Flight extras We are not responsible for any extra charges relevant to flight bookings. It is your responsibility to check in online before the flight, make sure you have adequate baggage booked and comply with all other airline restrictions. Changes in price Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your holiday may change after you have booked. However there will be no change within 30 days of your departure. Should these price variations be downward then the price of your holiday will be accordingly reduced and any refund due paid to you. If the price variations mean that the cost of your holiday goes up, we will absorb (and therefore you will not be charged for) any increases up to 5% of your holiday price. You will only have to pay the amount over and above the 5% of your holiday price. Cancellation By you: If you decide to cancel the holiday and/or withdraw from any planned activities at your option, we shall be entitled to retain as much of the deposit or other payment as is needed to cover our reasonable costs and losses caused by your withdrawal. If the balance of the price of the holiday is not received by the due date, we reserve the right to cancel the booking and retain your deposit, plus any charges subject to the below schedule. Flights and Flight Extras – are non-refundable, from point of purchase. If you cancel, you will be required to pay the full cost of the flight plus flight extras, such as baggage. This is only relevant for flight inclusive package. The following schedule is for the initial package price without extras, flight or flight extras. Cancellation charge for Accommodation, Transfers, Ski Extras, Activities,  & Holiday Package cost (hotel and transfers and lift pass) or (hotel and transfers) Time we receive your notice to cancel before departure.
Flights and flight extras – are non-refundable, from point of purchase. Days                            Charge More than 70 days     100% cost of the flight and any flight extras Less than 70 days        100% cost of the flight and any flight extras
Accommodation (excluding any dates of stays in part or full duration 23th Dec to 2nd Jan & 9th Feb to 29th Feb)   Days                            Charge More than 70 days     Free 50 to 69                       5% or £50 whichever is the lesser amount 50-44                           10% of the accommodation cost 43-30                           20% of the accommodation cost 29-19                           50% of the accommodation cost 18-11                            75% of the accommodation cost Less than 11 days     100% of the accommodation cost
Accommodation including any dates of stays with in part or full duration 23th Dec to 2nd Jan & 9th Feb to 29th Feb)   Days                            Charge More than 90 days     Free 50 to 89                       10% or £100 whichever is the lesser amount 50-44                           20% of the accommodation cost 43-30                           35% of the accommodation cost 29-19                           50% of the accommodation cost 18-11                            75% of the accommodation cost Less than 11 days     100% of the accommodation cost
Non – Refundable Accommodation Rates We offer certain accommodation on certain dates with a non refundable rate. The terms of the pre-paid non refundable accommodation bookings require full payment to be made at the time of booking. Payment will be processed and debited from the authorised credit card account. No refund will be offered for cancellations, no-shows and early departures. Changes or amendments to the reservation will be termed as cancellations and no refund will be offered. Days                            Charge From booking date     100% of the accommodation cost
Special Offer Packages & Tailor-made Packages which include Accommodation, Flights, Transfers and Ski Packs   Days                                        Charge From booking date                 Any Flight element of a package is non refundable from the point of purchase. All other elements of a package More than 80 days                 Free 51 to 79                       10% or £100 whichever is the lesser amount 50-44                           20% of the accommodation cost 43-30                           35% of the accommodation cost 29-19                           50% of the accommodation cost 18-11                            75% of the accommodation cost Less than 11 days     100% of the accommodation cost
Transfers Days/ Hours                Charge More than 7 days        Free Up to 48 hours before the departure time                    10% cost Between 48 and 2 hours before the departure time  20% cost Between 2 hours and the departure time                     100% cost After the departure time                                                 100% cost
Ski Extras Days                            Charge More than 21 days*   Free 20-13                           10% of the ski extras cost 12-8                            20% of the ski extras cost Less than 8 days       100% of the ski extras cost *Please note private lessons are non refundable at Less than 21 days
Activities Days                            Charge More than 21 days     Free 20-13                            10% of the activity cost 12-4                              20% of the activity cost Less than 4 days       100% of the activity cost
The combined cost of cancelling will be the sum of the above schedule plus the cost of flight plus flight extras. Alongside this, other extras booked are non transferrable. Please note that any deposit paid can contribute towards this. Failure to pay this charge will result in legal action. By us: We reserve the right to cancel your holiday in any circumstances. If we are unable to provide the booked holiday you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of closely similar standard and price (if available) or a choice of specified travel arrangement of a lower standard to the holiday booked together with a refund of the difference in price.? Non Refundable accommodation rate bookings Non – Refundable Accommodation Rates We offer certain accommodation on certain dates with a non refundable rate option. The terms of the pre-paid non refundable accommodation bookings require full payment to be made at the time of booking. Payment will be processed and debited from the authorised credit card account. No refund will be offered for cancellations, no-shows and early departures. Changes or amendments to the reservation will be termed as cancellations and no refund will be offered.  Days                            Charge From booking date     100% of the accommodation cost Compensation You are entitled, if appropriate, to be compensated by us for the non-performance of our contract with you (i.e. if we cancel or make a significant change to your booking), except where: the package is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you are informed of the cancellation in writing within the period indicated in the description of the package; or the package is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided if all due care had been exercised an element of the package has been cancelled by an external company. This includes any festivals or events that make up the package. If any events run by external parties have been cancelled, for example a festival ticket or activity ticket, and we are unable to find suitable alternatives, you will be refunded for the cost of the festival or activity ticket at the price we purchase them for. We are not liable for the cancellation of any events that make up the package. You will not be refunded for your entire booking in this situation. Transfer Cancellation If your planned transfer has been cancelled by the operator and we are unable to find a suitable replacement, you will be refunded for that element of the package. This will be a maximum of £38.00 each way. In the event of missed connecting transfers caused by flight delays or otherwise, Andorra Travel Service will place you on to the next available transfer service of the type you have selected. Andorra Travel Service will not be responsible for any missed services, such as foregone hours of skiing, caused by such delays. Events beyond the parties' reasonable control If an unforeseen event which could not have been avoided if all due care had been exercised impedes implementation of the trip to a major extent, endangers it or interferes with it, then either party can terminate the contract. Where Andorra Travel Service is the party affected by such an event, Andorra Travel Service will provide Customers with prompt assistance and take the necessary measures to bring Customers back to the place where their package started. Any additional costs will be covered by Andorra Travel Service. Where Customers are the party affected by such an event, Andorra Travel Service will not be obliged to refund them any sum for services which have not yet been performed. Customers will also be responsible for paying any additional costs associated with getting back to the place where their package began. Our liability to you We promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of us, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. Whether our suppliers have performed or provided their services with reasonable skill and care or not will be determined in accordance with local standards (i.e. the country’s standards where the services have been performed or provided) rather than UK standards. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following the act(s) and/or omission(s) of you or another member of your party; or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section entitled “Force Majeure” below); or an event which we or the supplier of services, even with all due care, could not foresee or forestall. We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this section. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. If you have had the misfortune to suffer illness, personal injury or death, through misadventure, during your holiday arising out of an activity which does not form part of your contracted holiday arrangements with us, we will, in our reasonable discretion, offer to help where possible and appropriate, by for example: providing our general assistance; paying your initial legal costs where you take legal action against the third party responsible for the injury, illness or death as a result (as long as we have agreed to pay them before you incur those costs and you have asked for our help within 28 days of the accident). All assistance (financial or otherwise) is subject to a maximum total cost to us of £1,000 per booking. We will not provide help with legal costs if you have legal expenses cover under your holiday insurance policy or any other insurance policy on which you are entitled to rely. Also, if you successfully claim for these costs against a third party, we will require you to reimburse us for any costs we have paid for or to you up to the maximum amount of the costs you actually receive or are entitled to receive. Except where otherwise expressly stated in these terms and conditions, where any successful claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, rail, inland waterway or road carrier or any stay at an accommodation, the maximum amount of compensation paid to you will be limited. The maximum we, the carrier or accommodation provider (as applicable) will pay you for that claim or that part of a claim if we, the carrier or accommodation provider (as applicable) are found liable to you on any basis is the maximum which would be payable under the applicable International Convention or Regulation which applies to the travel arrangements in question in that situation. We may provide you with information (on our website, in our brochure and/or when you are on holiday) about excursions and activities which are available in the area you are visiting. If these excursions and activities are not purchased as a component part of your package holiday, we will have no involvement in these excursions or activities which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent to us and do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such excursions or activities in any way. Except as set out below, we cannot accept any liability on any basis in relation to such excursions or activities and the acceptance of liability contained in this section will not apply to them. We cannot accept liability for the behaviour of others in your accommodation or flight, or for any facilities/services withdrawn as a result of their action. For the avoidance of doubt, nothing in this agreement shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation or for any other liability the exclusion or limitation of which is not permitted by English law. Your responsibilities and liability Please be aware that there may be some additional costs payable once in the resort in addition to the quoted price of your holiday. On check in guests may be asked to pay a damage deposit to the hotel or provide card details as to cover any potential damages that may be caused during the stay. This will be returned if no damage is caused. We want all our customers to have an enjoyable holiday. We ask you remember, however, that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe: your actions could distress, upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; or you are unfit to travel; we may prevent you from continuing in the relevant activity and/or end your holiday and terminate your contract. You and your party will be prevented from using your booked accommodation, transport, and any other travel arrangements forming part of your booking. We will not be liable for any refund, compensation or any other costs you have to pay. Please bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of any items or property which you have broken and/or have left in a way in which injury can result. We will hold you and the members of your party jointly and individually liable for any damage or loss caused during the trip as a result of your own actions or the actions of a member of your party (including without limitation damage to the accommodation, furniture, apparatus or other materials located within the accommodation and to any vehicles), together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately and to pay the accommodation owner or manager or other supplier directly for any loss or damage to property. You are responsible for your own timekeeping. If you do not arrive to the hotel, bar, club, boat party, or bus, by the departure time, you forego the right to go on the excursion. If your behaviour or the behaviour of any members of your party causes any transport aircraft to be diverted we and/or the carrier will hold you and those members of your party jointly and individually liable for all costs incurred as a result of that diversion. We are providing tickets to the events and do not supply alcohol. All local laws relating to the consumption of alcohol must at all times be obeyed, including any age restrictions. We appreciate that you may consume alcohol during the holiday. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol. You must be in a fit state to enter the bars and clubs that we go to. If not, we are not responsible if you fail to be granted entry. Under no circumstances is the use of illegal drugs tolerated. Anyone found to have taken, or be possessing, substances which are illegal in the host country, will no longer be a part of the trip. You must not smoke in a hotel bedroom, caravan or apartment, or in any way that could cause a fire hazard. Force Majeure Except where otherwise specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control. Data Protection By making a booking with us, you agree we may use and disclose the information you provide for the following purposes: to enable us to process your booking (which will include passing your information to third party suppliers, such as hoteliers and airlines, and may involve sending your information to countries that do not have an equal level of privacy legislation to that in the UK); for market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing your information to organisations such as banks and credit card companies); for compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and, where you have provided consent, for marketing contact by means of post or telephone to provide you with offers and details of the products and services we offer. If you wish to opt out of receiving marketing communications from us or selected third parties, you can do this via our website, by telephone or by putting your request in writing to 30-34 Parliament Square, Hertford, Herts SG14 1EZ. Telephone calls to or from us may be recorded for training and quality purposes and/or for the purposes of preventing and/or detecting crime. If you have booked with us via our website, or if you have chosen for us to contact you by email, we will communicate with you using the email address you have provided to supply you with your travel documentation. We are entitled to assume that the e-mail address you have provided is correct and that you understand and accept the risks associated with using this form of communication. During your holiday you may be filmed for promotional or commercial purposes, by agreeing to these terms and conditions you consent to being photographed or recorded whilst on your trip. Complaints We trust that you will have a great holiday. In the unlikely event that you encounter problems during your holiday, please notify the relevant service provider immediately (e.g. the hotelier, event manager, etc). If they cannot help, please speak to one of our reps or resort managers who will take reasonable steps to sort the problem out. If you are still not satisfied on your return home, you must write to us at Andorra Travel Service, El Feixa de Peretol, Plaça del Piol, Soldeu, Canillo, Andorra within 28 days of returning from your holiday to allow your complaint to be investigated properly. Please write your holiday reference number on your letter, and include your daytime and evening telephone numbers. You should ensure that you have given us the opportunity to resolve any problem locally by reporting it to the supplier or to our members of staff whilst in resort, otherwise we may not be able to deal positively with any complaint on your return.

Company information

Andorra Travel Service, El Feixa de Peretol, Plaça del Piol, Soldeu, Canillo, Andorra. Andorra Travel Service, 30-34 Parliament Square, Hertford, Herts SG14 1EZ For assistance, please call UK Phone : 0330 043 2134 Andorra Tel : 00376 852220 or email  [email protected] Andorra Travel Service Ltd. Registered in England & Wales. Registered No. 09090969. Martlet House E1, Yeoman Gate, Yeoman Way, Worthing, West Sussex, England, BN13 3QZ Andorra Travel Service, part of Regitours Andorra, licenced and governed by regualtions in Andorra. Company number L-701312-F (Regitours)

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